Looking to return a holiday purchase? Eligible orders purchased between 11/1/23 and 12/16/23 may be returned until 1/15/24. For eligible purchases made after 12/16, our standard 30-day return window will apply.
If you would like to return a gifted order, please contact Customer Care to submit your return request. For more information, please visit our FAQs.
We love our unique and timeless piece and hope you do too! Eligible items purchased online may be returned by mail or at one of our Retail Locations (excluding Johnny Was Outlets).
What would you like to do?
Complete your return
in a few quick
Begin your return request by selecting an option above
Select which items you are returning and the reason for return
Print your return authorization and label (if applicable)
If returning by mail, package and drop off your return
- Merchandise purchased at full price or standard markdown may be returned for a full refund to the original payment method or exchanged within 30 days of the delivery date.
- All merchandise purchased at 50% or more off its original price is considered final sale and cannot be returned or exchanged.
- Merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
- Shipping and handling charges are not refundable. You will be responsible for any return shipping costs.
- We recommend you use a trackable and insured shipping method for returns made by mail as JohnnyWas.com cannot accept responsibility for items not received or damaged in transit.
- Johnny Was reserves the right to deny a return or refund if the merchandise does not meet the terms and conditions of our Return and Exchange Policy. Items that do not meet the policy’s terms and conditions may be returned to you.
Items eligible for return:
- Merchandise purchased at full price or standard markdown (between 1-49% off its original price)
- Merchandise must be in original condition (unworn, unwashed, and unaltered with original tags intact and returned in its original packaging.)
- Swimwear must be returned with protective lining in place and show no signs of wear. For sanitary reasons, please try on swimwear over your underwear.
- Due to the nature of this product type, all beauty and specialty/restricted merchandise must be returned sealed, unused, and in their original brand packaging within 14 days of delivery.
- Beauty Products that have been opened, used, damaged, or altered in any way are not eligible for return and may be sent back to the customer.
- All returns must be accompanied by the original receipt or online order number
|Order Type||Return Type||Return Fee||Refund Timeframe|
|US Online Order||In-Store||Free||Processed within 24-48 hours of return drop-off|
|US Online Order||By Mail||Free||Processed within 2 weeks of return ship date|
|INT'L Online Order||By Mail||Self-Postage||Processed within 3 weeks of return ship date|
|In-Store Purchase/Order||In-Store||Free||Processed within 24-48 hours of return drop-off|
Need to Exchange An Item?
To ensure you get your preferred size as quickly as possible, we recommend you place a new order right away and follow the returns process for the item you no longer want. Currently, there is no full-service exchange option.