Gift returns may be returned to the gift recipient for a gift card for valid Johnny Was online orders. Should you wish for the order to be refunded back the purchaser, please let us know.

To proceed with processing a gift return request, please contact Customer Care and provide any of the following:

  • Order number OR First and Last Name of Purchaser OR Email address of Purchaser
  • Item SKU, Color and Size you wish to return
  • Your email address
Have an issue with your order?

We aim to ensure every order is delivered meeting our quality standards. If your order is received with any issues including damaged or incorrect items, please report your concerns to Customer Care immediately.

To expedite the resolution, please email and include the following:

  • Detailed summary of your order's issue
  • If damaged or defective, please include 1 to 2 images
  • Please note that all defective items are subject to inspection upon receipt to our warehouse.
Items purchased on sale are eligible for return as long as they are not purchased at more than 50% off the original price.

Items purchased at more than 50% off the original price are considered final sale and are ineligible for return.

Quick tip: Adding a promotion or discount on top of sale merchandise may make the item a final sale. This messaging may appear after the promotion is applied during checkout.
Purchases made in-store (in person or via phone) may be returned to any of our Johnny Was Retail Locations. Johnny Was Outlets are excluded and cannot accept online or retail purchases. Please note that for in-store returns, the original form of payment will be required.

Click here to locate a store near you

Note: If you do not have a Johnny Was store local to you, please contact your purchasing location for next steps. Store contact details are available on your purchase receipt.


We’re here to help if you have any questions or need any assistance.

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Hours may vary on Holidays