Temporary Extended Returns Policy Due to COVID-19
Updated as of August 3rd, 2020
THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER FEBRUARY 16 2020
Johnny Was appreciates your patience and support during this time.
To assist in navigating your returns, purchases made between 2/16/20 and 3/27/20 can be exchanged and/or returned in-store up to 30 days after your store reopens.
We are temporarily waiving our online return fee. All eligible online domestic orders can now be returned free of charge through our Returns Portal for up to 30 days after purchase. For all other orders, please contact Customer Care.
REFUND PROCESS UPDATE
Due to the additional safety measures we’re employing to help protect our teams, you may experience temporary delays in the processing of your return.
We appreciate your patience during this time as we work to keep things running as smoothly as possible and promise to keep you updated every step of the way.
For additional information, please contact Customer Care available Monday-Friday 9am-5pm PST.
OUR RETURN AND EXCHANGE POLICY
Full-price and regular sale merchandise may be returned for a full refund, online store credit, or exchange within 30 days of the delivery date .
All merchandise purchased at a 50% or greater discount than the original price or labeled as final sale cannot be returned.
Swimwear must be returned with protective lining in place and show no signs of wear. For sanitary reasons please try on swimwear over your underwear.
All items being returned must be in original condition, unworn and with original tags intact. If such items are returned, they will be returned to you.
JOHNNY WAS reserves the right to deny a return or refund if the merchandise does not meet the Return and Exchange Policy. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice.
Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
I want to exchange something. Am I eligible?
If your preferred item is currently available on our website, then we recommend placing a new order right away and shipping the item you wish to exchange back to our Returns Department with the following quick and easy steps:
Complete our Return Request Form
Include a copy of your Return Request Form confirmation with your returning item(s)
Send your item(s) back to us. You will be responsible for your own return shipping costs
Please ship to:
ATTN: Johnny Was Returns Department
Re: Order #
2423 East 23rd Street
Los Angeles, CA 90058
Once your items are received and processed, our Returns Department will issue a full and prompt refund.
If you'd prefer to send your return in and have Johnny Was process your exchange request, then we’d be more than happy to assist you with that — just be sure to select your preferred size on the Return Request Form.
*Please note, however, that the request to exchange or replace merchandise from a previous purchase does not guarantee stock availability. Once the item is out of stock, we will be unable to fulfill your request.
Please visit www.johnnywas.com/returns or log into your account to start your online return. Items purchased online also have the option to be returned to one of our retail locations. Please Note: We will temporarily be removing our online return fee. All online domestic orders can be returned through our return portal free of charge up to 30 days after purchase.
Mail the package to:
ATTN: Johnny Was Website Returns
2423 East 23rd Street
Los Angeles, CA 90058
Shipping and handling charges are not refundable. All online returns will include a $7.00 shipping fee deducted from the total of your refund.. You may opt to use an insured delivery service, however, JohnnyWas.com cannot accept responsibility for items not received or damaged in transit.
Return of items purchased at a Johnny Was retail location must be handled in person at any of our Johnny Was retail locations.
RETURNING OR EXCHANGING DEFECTIVE/DAMAGED ITEMS
All claims regarding defective/damaged orders must be reported to Customer Service prior to shipping return items. Please contact a Customer Service Representative at 866-942-8806 or email us at firstname.lastname@example.org. When sending your email, please include the following:
If the item(s) received was defective or damaged in transit.
Describe the defect and if you would like a replacement or refund.
Upload a photo if the item is damaged.
Follow the return instructions above for online purchases. If available, the correct item will be shipped to you free of charge.
Please note that all defective items are subject to inspection.
Within the United States:
Please allow 2-3 weeks from the return delivery date for your account to be credited. Depending on your bank, it may take 1-2 billing cycles for the credit to appear on your statement.
Please allow 3-4 weeks from the return delivery date for your account to be credited. Depending on your bank, it may take 2-3 billing cycles for the credit to appear on your statement.
An original order number and billing zip code are required to process your gift return. If you do not have this information, please contact us. To help us locate your gift order, we will need the first and last name of the person who purchased the gift and their email address.
Online Store Credit is non-transferable, cannot be redeemed for cash, and cannot be returned for a refund to the original form of payment once it has been issued. An email will be sent with instructions on how to access your store credit.
Johnny Was will gladly offer a one-time price adjustment on items purchased at full price within 14 days of the purchase. Promotional/discount codes cannot be applied to past purchases for a price adjustment.
For online or phone orders, please call 866-942-8806 or email us (link to email) to request a price adjustment.
For in-store purchases, please stop by your local Johnny Was retail location with your sales receipt.
We are unable to offer price adjustments for current promotions. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.