Returns & Exchanges
RETURN AND EXCHANGE POLICY
OUR EXTENDED HOLIDAY RETURNS: purchases made between November 1, 2018 thru December 25, 2018 can be exchanged or returned until January 15, 2019.
Full-price merchandise may be returned for a full refund, online store credit, or exchange within 30 days of the delivery date. All merchandise purchased for less than 50% off the original price may be returned for an exchange, full refund, or online store credit within 30 days of the delivery date.
All items being returned must be in original condition, unworn and with original tags intact.
JOHNNY WAS reserves the right to deny a return or refund if the merchandise does not meet the Return and Exchange Policy. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice.
Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
All merchandise purchased at 50% or greater discount than the original price is final sale.
Items purchased online may be returned at one of the Johnny Was retail locations.
To return merchandise purchased on www.JohnnyWas.com, please follow the steps below:
Pack your return merchandise securely (in the original packaging if possible) and include a copy of your invoice with your name, email address, and phone number.
If you are exchanging, indicate the item/color/size you wish to receive in exchange. We will reply to acknowledge the availability of the new items you wish to order.
Please indicate which items you are returning/exchanging and the reason for return.
Boldly write the Order Number on the front of the box so that it is easily visible.
Mail the package to:
ATTN: Johnny Was Website Returns
2423 East 23rd Street
Los Angeles, CA 90058
Shipping and handling charges are not refundable. You will be responsible for any return shipping costs. You may opt to use an insured delivery service, however, JohnnyWas.com cannot accept responsibility for items not received or damaged in transit.
Return of items purchased at a Johnny Was retail location must be handled in person at any of our Johnny Was retail locations.
RETURNING OR EXCHANGING DEFECTIVE/DAMAGED ITEMS
All claims regarding defective/damaged orders must be reported to Customer Service prior to shipping return items. Please contact a Customer Service Representative at 866-942-8806 or email us at johnnywas.com. When sending your email, please include the following:
If the item(s) received was defective or damaged in transit.
Describe the defect and if you would like a replacement or refund.
Upload a photo if the item is damaged.
Follow the return instructions above for online purchases. Once we confirm a damaged item was received, we will process a prepaid return shipping label to the email address on file. Please affix the prepaid return label and write your order number on the return package. If available, the correct item will be shipped to you free of charge.
For defective returns from international addresses, if return service is available within your country, a prepaid return shipping label will be sent via email. If DHL prepaid return services are not available within your country, any return fees incurred should be submitted to Customer Service for review.
Please note that all defective items are subject to inspection.
Within the United States:
Please allow 2-3 weeks from the return shipped date for your account to be credited. Depending on your bank, it may take 1-2 billing cycles for the credit to appear on your statement.
Please allow 3-4 weeks from the return shipped date for your account to be credited. Depending on your bank, it may take 2-3 billing cycles for the credit to appear on your statement.
An original order number and billing zip code are required to process your gift return. If you do not have this information, please contact us. To help us locate your gift order, we will need the first and last name of the person who purchased the gift and their email address.
Online Store Credit is non-transferable, cannot be redeemed for cash, and cannot be returned for a refund to the original form of payment once it has been issued. An email will be sent with instructions on how to access your store credit.
Johnny Was will gladly offer a one-time price adjustment on items purchased at full price within 14 days of the purchase. Promotional/discount codes cannot be applied to past purchases for a price adjustment.
For online or phone orders, please call 866-942-8806 or email us (link to email) to request a price adjustment.
For in-store purchases, please stop by your local Johnny Was retail location with your sales receipt.
We are unable to offer price adjustments for current promotions. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.