Returns & Exchanges

Returns and Exchanges

Updated as of April 20th, 2021

We love our unique and timeless pieces and hope you do too! If you’re not in love with your purchase, please see the below details for all things regarding returns and exchanges.

EXCHANGES

To start your return process, simply click here to begin or log in to your Johnny Was account. Then place a new order for your preferred item or size from our site.

Once we’ve received your return, we will refund the purchase amount to your original form of payment.

RETURNS

Online Purchases (US Only)

To return an online order, simply click “Begin my Return” or log in to your Johnny Was account to start.

All eligible online domestic orders can be returned free of charge through our online Returns Portal or to a Johnny Was Retail Location (excludes Johnny Was Outlets) for up to 30 days after delivery. For all other orders, please contact Customer Care.

In-Store Purchases

Purchases made in-store may be returned to any of our Johnny Was Retail Locations. (excludes Johnny Was Outlets) Please note that for in-store returns, the original form of payment will be required.

Looking for your closest Johnny Was? Locate a store near you to confirm business hours or connect with an associate for a personalized shopping experience.

Returning an international order?

Visit here for more information

Our Return Policy

Merchandise purchased at full price or standard markdown may be returned for a full refund to the original payment method or exchanged within 30 days of the delivery date. All merchandise purchased at 50% off or more is considered final sale and cannot be returned.

All items being returned must be unworn, unwashed, and unaltered with original tags intact and returned in its original packaging. Swimwear must be returned with the protective lining in place and show no signs of wear. For sanitary reasons, please try on swimwear over your underwear.

Please note, merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Johnny Was reserves the right to deny a return or refund if the merchandise does not meet the terms and conditions of our Return and Exchange Policy. Items that do not meet the policy’s terms and conditions, may be returned to you.

Have an issue with your order?

We aim to ensure every order is delivered meeting our quality standards. If your order is received with any issues including damages or incorrect items, please report your concerns to Customer Care immediately. To expedite the resolution, please email style="font-weight: bold;">info@johnnywas.com and include the following: ​

  • Detailed summary of your order's issue​

  • If damaged or defective, please include 1 to 2 images ​

Please note that all defective items are subject to inspection upon receipt to our warehouse.