Returns & Exchanges


Looking to return a holiday purchase? For your convenience, eligible merchandise purchased 11/1/22 thru 12/25/22 may be returned until 1/31/23. Purchases made before or after this period will qualify for our standard 30-day policy.

If you are returning a gifted purchase, please contact Customer Care with your Johnny Was order number. For more information, visit our FAQs.


In an effort to ensure you get the correct product as quickly as possible, we recommend you place a new order right away and follow the returns process for the item you no longer want. At this time, there is no full service exchange option.

To start your return process, simply Click Here to begin or log in to your Johnny Was account. Then place a new order for your preferred item or size from our site. For exchange orders, return shipping fees can be waived by simply providing our Customer Care team with your new order number.

Once we’ve received your return, we will refund the purchase amount to your original form of payment.


Online Purchases (US Only)

To start your return process, simply Click Here or log in to your Johnny Was account to start.

Items purchased online also have the option to be returned to one of our Retail Locations (excludes Johnny Was Outlets) for up to 30 days after delivery. Please note that shipping and handling charges are not refundable. All online returns will include a $10.00 shipping fee deducted from the total of your refund. We recommend you use a trackable and insured shipping method as cannot accept responsibility for items not received or damaged in transit. For all other orders, please contact Customer Care.

In-Store Purchases

Purchases made in-store may be returned to any of our Johnny Was Retail Locations. (excludes Johnny Was Outlets) Please note that for in-store returns, the original form of payment will be required.

Looking for your closest Johnny Was? Locate a store near you to confirm business hours or connect with an associate for a personalized shopping experience.

Returning an international order?

Visit here for more information

Returning Beauty & Wellness products?

Due to the nature of this product type, all beauty and wellness merchandise must be returned sealed, unused, and in their original brand packaging within 14 days of delivery. Products that have been opened, used, damaged, or altered in any way are not eligible for return and may be sent back to the customer.

Our Return Policy

Merchandise purchased at full price or standard markdown may be returned for a full refund to the original payment method or exchanged within 30 days of the delivery date. All merchandise purchased at 50% off or more is considered final sale and cannot be returned or exchanged.

All items being returned must be unworn, unwashed, and unaltered with original tags intact and returned in its original packaging. Swimwear must be returned with the protective lining in place and show no signs of wear. For sanitary reasons, please try on swimwear over your underwear.

Please note, merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Johnny Was reserves the right to deny a return or refund if the merchandise does not meet the terms and conditions of our Return and Exchange Policy. Items that do not meet the policy’s terms and conditions, may be returned to you.

Have an issue with your order?

We aim to ensure every order is delivered meeting our quality standards. If your order is received with any issues including damages or incorrect items, please report your concerns to Customer Care immediately. To expedite the resolution, please email and include the following: ​

  • Detailed summary of your order's issue​

  • If damaged or defective, please include 1 to 2 images ​

Please note that all defective items are subject to inspection upon receipt to our warehouse.

Shipping and handling charges are not refundable. You will be responsible for any return shipping costs. We recommend you use a trackable and insured shipping method as cannot accept responsibility for items not received or damaged in transit.