Effective March 11, 2016 -
The Return and Exchange Policy described below applies to online purchases made through www.JohnnyWas.com and items purchased in-store.
Return of items purchased at a JOHNNY WAS retail location must be handled in person at any of our Johnny Was retail locations.
Items purchased on www.johnnywas.com have the option to be returned to one of our retail locations.
All items being returned must be in original condition, unworn, with original tags in-tact.
Full-price merchandise may be returned for a full refund, online store credit, or is eligible for an exchange within 30 days of the delivery date.
All merchandise purchased for less than 50% off the original price may be returned for a full refund, online store credit, or is eligible for an exchange within 14 days of the delivery date.
FINAL SALE (all items purchased at a discount equal to or greater than 50% off the original price) cannot be returned for a refund or online store credit and is not eligible for an exchange.
Online Store Credit is non-transferable, cannot be redeemed for cash, and cannot be returned for a refund to the original form of payment once it has been issued.
Items returned after the allowed time periods detailed above will be investigated and may be eligible for store credit in the amount of the items current selling price.
JOHNNY WAS reserves the right to deny a return or refund if the merchandise does not meet the Return and Exchange Policy.
Send us an email at firstname.lastname@example.org letting us know which items you are sending back and if you wish to receive a refund or exchange. State the exact reason for the refund/exchange. We will reply to your email with a Return Authorization Number (RA) within 24 - 48 hours.
If you are exchanging, let us know which item/color/size you wish to receive in exchange. We will reply to acknowledge the availability of the new items you wish to order.
Pack and seal your return merchandise securely (in the original packaging if possible) and include a slip of paper with your name, email address, phone number and your Return Authorization Number (RA).
Boldly write the Return Authorization Number on the front of the box so that it is easily visible.
Mail the package to:
Johnny Was Website Returns
2423 East 23rd Street
Los Angeles, CA 90058
Shipping and handling charges are not refundable. You will be responsible for any return shipping costs. You may opt to use an insured delivery service, as JohnnyWas.com cannot accept responsibility for items not received or damaged in transit.
Please note that all defective items are subject to inspection.
All claims regarding defective/incorrect orders must be reported to Customer Service prior to shipping return items.
Follow the instructions above for Returns and Exchanges. When sending your email, please include the following:
If the item(s) sent was a defect or wrong item.
Describe the defect and if you would like a replacement or refund.
Upon inspection, if the item(s) is deemed defective or if we confirm that the wrong item(s) were shipped, we will process a pre-paid return shipping label via email to ship back the defective/incorrect item. If available, an exact replacement will be shipped to you free of charge. If your exact replacement is out of stock, we can offer an alternate item.
For defective/incorrect order returns from international addresses, if return service is available within your country, a pre-paid return shipping label will be sent via email. If UPS/DHL pre-paid return services are not available within your country, any return fees incurred should be submitted to Customer Service for review.
Within the United States:
Allow 2-3 weeks from the return shipped date for your account to be credited. As well as, 1-2 billing cycles for the credit to appear on your statement.
Allow 4-6 weeks from the return shipped date for your account to be credited. As well as, 2-3 billing cycles for the credit to appear on your statement.
JOHNNY WAS will gladly offer a one-time price adjustment on items purchased at full-price within 14 days of the purchase. Promotional/discount codes cannot be applied to past purchases for a price adjustment.