Returns & Exchanges


To ensure you get your preferred size as quickly as possible, we recommend you place a new order right away and follow the returns process for the item you no longer want. Currently, there is no full-service exchange option.


Merchandise purchased at full price or standard markdown may be returned for a full refund to the original payment method or exchanged within 30 days of the delivery date. All merchandise purchased at 50% off or more is considered final sale and cannot be returned or exchanged.

All items being returned must be unworn, unwashed, and unaltered with original tags intact and returned in its original packaging. Swimwear must be returned with protective lining in place and show no signs of wear. For sanitary reasons, please try on swimwear over your underwear.

Please note, merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Johnny Was reserves the right to deny a return or refund if the merchandise does not meet the terms and conditions of our Return and Exchange Policy. Items that do not meet the policy’s terms and conditions may be returned to you.


Online Purchases (US Only)

To start your return process, simply Click Here or log in to your Johnny Was account to start.

Eligible items purchased online may also be returned to one of our Retail Locations (excluding Johnny Was Outlets) for up to 30 days after delivery.

Please note that shipping and handling charges are not refundable. All online returns will include a $10.00 shipping fee deducted from the total of your refund.

We recommend you use a trackable and insured shipping method as cannot accept responsibility for items not received or damaged in transit. For all other orders, please contact Customer Care.

In-Store Purchases

Purchases made in-store (in person or via phone) may be returned to any of our Johnny Was Retail Locations (excluding Johnny Was Outlets). Please note that for in-store returns, the original form of payment will be required.

Looking for your closest Johnny Was? Locate a store near you to confirm business hours or connect with an associate for a personalized shopping experience.

Returning an International Order

Visit here for more information

Returning Specialty/Restricted products

Due to the nature of this product type, all beauty and specialty/restricted merchandise must be returned sealed, unused, and in their original brand packaging within 14 days of delivery.

Products that have been opened, used, damaged, or altered in any way are not eligible for return and may be sent back to the customer.

Have an issue with your order?

We aim to ensure every order is delivered meeting our quality standards. If your order is received with any issues including damaged or incorrect items, please report your concerns to Customer Care immediately.

To expedite the resolution, please email and include the following:

  • Detailed summary of your order's issue

  • If damaged or defective, please include 1 to 2 images

Please note that all defective items are subject to inspection upon receipt to our warehouse.

Shipping and handling charges are not refundable. You will be responsible for any return shipping costs. We recommend you use a trackable and insured shipping method as cannot accept responsibility for items not received or damaged in transit.