International
INTERNATIONAL SHIPPING
Updated as of August 20th, 2020
In an effort to further protect our small business partners carrying Johnny Was in Australia, our international shipping fee for orders being delivered to Australia will be increased temporarily to $50. We will continue to offer a flat-rate shipping fee of $35 to the remaining international destinations. For information on delivery times, please refer to the table below.
DELIVERY OPTIONS: INTERNATIONAL COUNTRIES/REGIONS, MEXICO, AND AUSTRALIA
| Standard Shipping | Cost | Estimated Delivery Time |
|---|---|---|
| International | $35 | 5-10 business days |
| Mexico | $35 | 5-10 business days |
| Australia | $50 | 5-10 business days |
DELIVERY OPTIONS AVAILABLE TO CANADA
| Standard Shipping | Cost | Estimated Delivery Time |
|---|---|---|
| Canada | $18 | 5-10 business days |
Your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
To mitigate duties and taxes, all orders totaling $1,000 USD or more will be shipped in multiple shipments.
During major US holidays, international orders may take up to 5 business days to process.
Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification, and order processing.
SHIPPING STATUS
Johnny Was partners with multiple shipping carriers. Once your order has shipped, you will receive an email providing your tracking number and carrier information. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Information regarding any backordered or cancelled items will be included in a separate email. You may also check the status of your order by logging into My Account. Click on “Order History” to review your order status and obtain a tracking number.
TRACKING YOUR ORDER
There are three ways to track your order.
-
Log into your customer account on our website. You can view your order history and track each individual order you have placed.
-
Visit http://www.dhl.com/en/express/tracking.html and enter in your tracking number for the most up to date information about your order. For international orders, please visit www.dhl.com to retrieve the most up-to-date information.
-
Contact our Customer Service department at (866) 942-8806 Monday-Friday 9:00am - 5:00pm PST and a representative will gladly inform you on the status of your order.
INTERNATIONAL RETURNS
To return merchandise purchased on www.JohnnyWas.com, please follow the steps below:
-
Pack your return merchandise securely (in the original packaging if possible) and include a copy of your invoice with your name, email address, and phone number.
-
If you are exchanging, indicate the item/color/size you wish to receive in exchange. *We will reply to acknowledge the availability of the new items you wish to order.*
-
Please indicate which items you are returning/exchanging and the reason for return.
-
Boldly write the Order Number on the front of the box so that it is easily visible.
Mail the package to:
ATTN: Johnny Was Website Returns
2423 East 23rd Street
Los Angeles, CA 90058
Shipping and handling charges are not refundable. You will be responsible for any return shipping costs. We recommend you use a trackable and insured shipping method as JohnnyWas.com cannot accept responsibility for items not received or damaged in transit.