HOW DO I ORDER?

You can place an order with us two (2) ways:

ONLINE ORDERING

  1. Shop by browsing through our website.

  2. Click on the relevant image to access the individual item's product page. You can then choose the quantity and color you want.

  3. Add merchandise to your shopping cart by clicking on the 'add to cart' near the desired item.

  4. Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove', 'delete' or 'update'.

  5. To continue shopping click on 'continue'. Please be aware that another customer can still purchase items in your shopping basket until you checkout.

  6. Proceed to checkout by clicking on 'checkout' and follow the instructions.

CAN I ORDER OVER THE PHONE?

  1. Contact us at (866) 942-8806 Monday - Friday 9:00am - 5:00pm PST and our Customer Service Department will be more than happy to assist you with placing your order with us.

    • **Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card are authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order.

    We will send you an e-mail confirmation receipt of your order.

REGISTRATION AND LOG IN QUESTIONS

CAN I PLACE AN ORDER WITHOUT REGISTERING?

Yes, you can. You can place an order as a guest once you reach the checkout page. Keep in mind, registering will give you access to more information about your order.

WHAT IF I FORGET MY PASSWORD?

If you forget your password, on the log in screen, click the link ‘Forgot Your Password’, and you will receive an email with a link to reset your password. You can also contact Customer Service department at (866) 942-8806 Monday - Friday 9:00am - 5:00pm PST and a representative will guide you through a password re-set.

TRACKING MY ORDER

WHAT HAPPENS IF MY PACKAGE HASN'T ARRIVED?

We will deliver the goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given is incorrect. If you have ordered something and it has not arrived within 5-7 business days of your order being processed, please contact us. You can also track your package via the appropriate carrier using your tracking number.

HOW DO I TRACK MY ORDER?

You can track your order three ways:

  1. You can track your order by logging into your customer account on our website. You can view your order history and track each individual order you have placed.
  2. You can also use your tracking number to visit www.ups.com to get the most up-to-date information on your order. For international orders, please visit www.dhl.com to retrieve the most up-to-date information.
  3. You can contact our Customer Service department at (866) 942 - 8806 Monday - Friday 9:00am - 5:00pm PST who will be more than happy to provide you with details on your latest order.

WHAT TYPE OF PAYMENT OPTIONS DOES JOHNNY WAS OFFER?

We accept credit card and debit card payments as well as PayPal. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency. We accept the following: Visa, Master Card, Discover, and American Express.

** All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

CONTACT US:

For any questions regarding your order, merchandise, or shipping inquiries, please email us at info@johnnywas.com or call us at (866) 942-8806 Monday - Friday 9:00am - 5:00pm PST.

During major holidays, customer service hours may vary. Please expect a delay in response via email and phone.

HOLIDAY CATALOG FIRST TIME BUYER PROMOTION DETAILS

Limited time only. Offer valid from November 11, 2016 until December 31, 2016 midnight PST. Online only. Offer cannot be combined with any other offers. Offer cannot be applied to previous purchases. VALID ON FIRST PURCHASE ONLY. To redeem, create a new JohnnyWas.com account and enter code HEIRLOOM in the promo code box at checkout during your first purchase. All items bought using promo code are subject to our return policy. Terms of offer are subject to change.

HOLIDAY CATALOG SWEEPSTAKES

NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. OPEN TO LEGAL RESIDENTS OF THE 50 UNITED STATES.

All entrants must be the age of majority in their respective state as of the date of entry and over 18 years of age. $1,500 Johnny Was Giveaway (“the Sweepstakes”) opens at 12:00 a.m. PDT on November 11, 2016 and closes at 11:59 p.m. PDT on December 1, 2016.

One winner will be announced via email on December 2, 2016.

Void where prohibited by law. Participation constitutes entrant’s full unconditional agreement and acceptance of the Official Rules, Terms of Service, Privacy Policy. Sweepstakes is sponsored by Johnny Was having an address of 2423 East 23rd Street, Los Angeles, CA 90058. One grand prize valued at $1,500.

CYBER MONDAY PROMOTION

Receive a complimentary Talia Travel Candle with your purchase on November 28, 2016, ends at midnight PST. Limit 1 per customer during the entire promotional period. Cannot be returned/exchanged for cash. Cannot be combined with any other offers.

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