FAQs

1. Shop by browsing through our website.

2. Click on the relevant image to access the individual item's product page. You can then choose the quantity and color you want.

3. Add merchandise to your shopping cart by clicking on the 'add to cart' near the desired item.

4. Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove', 'delete' or 'update'.

5. To continue shopping click on 'continue'. Please be aware that another customer can still purchase items in your shopping basket until you checkout.

6. Proceed to checkout by clicking on 'checkout' and follow the instructions. Be sure to create an account or sign in to redeem your promo codes

Contact us at (866) 942-8806 Monday - Friday 6:00am - 5:00pm PST and our Customer Service Department will be more than happy to assist you with placing your order with us.

• **Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card are authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order.

We will send you an e-mail confirmation receipt of your order.

We accept orders with all major credit/debit cards (Visa, Master Card, Discover, and American Express), PayPal, Afterpay, and Johnny Was Gift Cards. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency.

If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.

• ** All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict or adjust them.

Johnny Was currently accepts both e-gift cards and physical cards online or in any of our Johnny Was retail locations. Gift cards can only be redeemed in the currency in which they were originally purchased.

To access your Johnny Was store credit, please log into your account. On your account home page, on the left hand side you will see a list of options. Please click "Store Credit". This will take you to your store credit balance. Once you are ready to complete your order, proceed to checkout. Under the payment method, click on the store credit button. Your store credit will be applied to your order. Store credit never expires.

Prices for all of our items are listed in USD, whether you are logging in from the US, Canada, Australia, or any other country.

Yes, you can. You can place an order as a guest once you reach the checkout page. Keep in mind, registering will give you access to more information about your order as well as the ability to redeem promotional codes.

If you forget your password, on the log in screen, click the link ‘Forgot Your Password’, and you will receive an email with a link to reset your password. You can also contact Customer Service department at (866) 942-8806 Monday - Friday 6:00am - 5:00pm PST and a representative will guide you through a password re-set.

To ensure you get your gifts on time, our partner carriers recommend ordering as early as 12/15/21 for Domestic ground shipping. For more information on our Holiday Shipping, please visit our Shipping Page here.

Johnny Was proudly offers standard shipping worldwide for a flat shipping fee. Your order may be subject to additional import duties and taxes upon delivery to your destination country. Any fees assessed by the customs agency upon arrival will be the responsibility of the recipient. For more information on rates and delivery times, please click here.

We do ship to PO Box and APO/FPO Box addresses. Overnight and expedited delivery is not available for these addresses.

Johnny Was partners with multiple shipping carriers to ensure the most timely delivery. Once your order has shipped, you will receive an email providing your tracking number and carrier information. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

"Domestic orders can arrive up to 7 business days from order placement unless expedited delivery was selected.

International orders can arrive up to 10 business days from order placement pending customs office approval and release.

Click here to visit our Shipping Page for more information. "

"We offer Overnight and Express shipping for all domestic orders (excluding those addressed to PO/APO addresses).

• **Orders are shipped business days only, Monday through Friday. Johnny Was does not process or ship orders on Saturday, Sunday or company observed holidays. Pending the carrier policies, delivery for expedited shipping will also occur on business days only. "

Johnny Was recognizes the value of a personalized touch with every purchase and offer gifting options in our retail stores during the holiday season.

Looking for gift boxes, wrapping, or receipts? Please contact a Johnny Was retail location for further assistance. Our full list of Johnny Was stores can be found here!

Have a online order? We're sorry; we're not there yet, but we will be soon! At this time, we do not offer gift receipts, personalized note, gift wrapping for orders placed on our website.

Johnny Was is committed to processing every order as quickly as possible. Once an order has been placed we are unable to modify or cancel the order. We advise you to follow the return instructions included in your package once delivered. If the package will not reach you due to an incorrect shipping address, please contact the courier to request your package be returned to sender or rerouted to an alternate address.

As soon as your order is placed, our fulfillment locations have accepted the order and begun processing to get your order to you as soon as possible. If an item has already been processed for shipping, we are unable to update or change the address. It is recommended to contact the courier to request your package be returned to sender or rerouted to an alternate address.

Once your item(s) has shipped, we will send you the tracking number to the email on the order. You may also find the information on your 'My Account' page if you placed your order while signed in.

• **Sign up for text alerts via the tracking link included in your Shipping Notification

Shipping estimates are provided by the carrier and Johnny Was is not responsible for any unanticipated delays. We have been advised by all major carriers that some customers may experience delays due to increased volume and updates to staffing. While this might mean packages are taking a little longer than normal to arrive, they are still being delivered successfully. For additional details on the transit path, we recommend contacting the carrier directly.

Can’t find your package? We recommend alerting the shipping carrier for more information.

Many times, a missing delivery is often misplaced or redirected to a local access point for secure pickup. If you haven’t received any updates from the carrier within 48 hours of your delivery date, let us help make it right! Please reach out to our Customer Care team Mon-Fri 6am-5pm PST for additional support in the recovery of your order.

You can track your order three ways:

1. You can track your order by logging into your customer account on our website. You can view your order history and track each individual order you have placed.

2. You can also use your tracking number to visit www.fedex.com to get the most up-to-date information on your order. For international orders, please visit www.dhl.com to retrieve the most up-to-date information.

3. You can contact our Customer Service department at (866) 942 - 8806 Monday - Friday 6:00am - 5:00pm PST who will be more than happy to provide you with details on your latest order.