You can place an order with us two (2) ways:
Shop by browsing through our website.
Click on the relevant image to access the individual item's product page. You can then choose the quantity and color you want.
Add merchandise to your shopping cart by clicking on the 'add to cart' near the desired item.
Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove', 'delete' or 'update'.
To continue shopping click on 'continue'. Please be aware that another customer can still purchase items in your shopping basket until you checkout.
Proceed to checkout by clicking on 'checkout' and follow the instructions.
Contact us at (866) 942-8806 Monday - Friday 9:00am - 5:00pm PST and our Customer Service Department will be more than happy to assist you with placing your order with us.
**Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card are authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order.
We will send you an e-mail confirmation receipt of your order.
Yes, you can. You can place an order as a guest once you reach the checkout page. Keep in mind, registering will give you access to more information about your order.
If you forget your password, on the log in screen, click the link ‘Forgot Your Password’, and you will receive an email with a link to reset your password. You can also contact Customer Service department at (866) 942-8806 Monday - Friday 9:00am - 5:00pm PST and a representative will guide you through a password re-set.
We will deliver the goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given is incorrect. If you have ordered something and it has not arrived within 5-7 business days of your order being processed, please contact us. You can also track your package via the appropriate carrier using your tracking number.
You can track your order three ways:
We accept credit card and debit card payments as well as PayPal. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency. We accept the following: Visa, Master Card, Discover, and American Express.
** All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
For any questions regarding your order, merchandise, or shipping inquiries, please email us at firstname.lastname@example.org or call us at (866) 942-8806 Monday - Friday 9:00am - 5:00pm PST.
During major holidays, customer service hours may vary. Please expect a delay in response via email and phone.
Limited time only. Offer valid from November 11, 2016 until December 31, 2016 midnight PST. Online only. Offer cannot be combined with any other offers. Offer cannot be applied to previous purchases. VALID ON FIRST PURCHASE ONLY. To redeem, create a new JohnnyWas.com account and enter code HEIRLOOM in the promo code box at checkout during your first purchase. All items bought using promo code are subject to our return policy. Terms of offer are subject to change.
NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. OPEN TO LEGAL RESIDENTS OF THE 50 UNITED STATES.
All entrants must be the age of majority in their respective state as of the date of entry and over 18 years of age. $1,500 Johnny Was Giveaway (“the Sweepstakes”) opens at 12:00 a.m. PDT on November 11, 2016 and closes at 11:59 p.m. PDT on December 1, 2016.
One winner will be announced via email on December 2, 2016.
Receive a complimentary Talia Travel Candle with your purchase on November 28, 2016, ends at midnight PST. Limit 1 per customer during the entire promotional period. Cannot be returned/exchanged for cash. Cannot be combined with any other offers.