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    NEW STYLES FOR CELEBRATIONS

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    BOHO CHIC CLOTHING

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    BRING BOHO CHIC TO THE BEACH

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    BOHO ACCESSORIES

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    SAVINGS IN STYLE

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GENERAL HELP TOPICS

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OUR LATEST UPDATES

EXCITING SITE CHANGES

  • Take a closer look at the latest signature embroideries and one-of-a-kind details from our fall collection with Product Zoom.
  • Checking out made simple and easy with Apple Pay for mobile – or select from a variety of convenient options like PayPal, Amazon Pay and Bolt.
  • Finding your order’s status is now easier than ever! Quickly check for updates without logging into your Johnny Was account. Click here to get started.
  • Enjoy our new and approved enhanced search making it easier to find what you are searching for by providing a preview of product images
  • It's never been easier to shop your favorite Johnny Was pieces! Select products and styles will now show all available colors and patterns right from the product page.

SHIPPING + Order Status

  • Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. As a result, you may receive multiple shipping notifications and tracking numbers.
  • Shipping estimates are provided by our partner carriers and Johnny Was is not responsible for any unanticipated delays.
  • Orders are processed and shipped on business days (Monday-Friday) only, excluding, U.S. and company observed holidays.
  • Expedited orders placed after 9am PST may not ship until the following business day and may not include Saturday or Sunday delivery.
  • To check on your order status, you can easily do this by logging into your account and clicking on Order History, OR if you do not have an account and check out as a Guest, you can check your order status here

Promotions + Payments

  • New to the world of Johnny Was? Enjoy 20% off your first purchase by signing up for our digital newsletter
  • Johnny Was gladly offers a price adjustment for items purchased at full price within 14 days of your order being placed. Items purchased on sale or with a promotional discount are not eligible for further price adjustments.
  • At the time of order placement, an authorization (or pending payment hold) is obtained for online orders. Once your order ships, your payment method is charged for the items that ship.
  • For orders that ship separately, you may see multiple authorizations and multiple settlements. These separate settlements will reflect the total purchase amount when combined.
  • International orders may be subject to import duties and taxes determined by the customs agency within the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are paid to the carrier directly.

Return Inquiries

  • US Online Orders returned by mail will be processed within 2 weeks of return ship date.
  • US Online Orders returned to store will be processed within 24-48 hours of return drop-off.
  • International Online Orders returned by mail will be processed within 3 weeks of return ship date.
  • Purchases made in-store may be returned in-person or by mail to a Johnny Was Retail Store (excludes Outlet stores). Find your closest store here. Original payment method is required.
  • Once your return is processed, a refund confirmation email will be sent, and your refund will be posted within 3-5 business days.
  • For more information on our return policy, please click here

Retail Stores

  • Coming Soon – Johnny Was Cary, North Carolina
  • If you placed a pick-up in-store order, please wait for your email confirming your order is ready for pick-up before visiting the store. Once your order is confirmed and ready for pick up, the store will hold the items for 3 business days. Orders not picked up within 3 business days will be canceled.
  • Price Adjustment requests for in-store purchases must be completed by a Johnny Was Retail Store. Please stop by or contact your local Johnny Was retail location with your sales receipt or transaction ID.
  • Can’t make it in-person? Chat with an in-store stylist for handpicked styles, outfit recommendations and more.

Customer Care Updates

  • Johnny Was Customer Care is available Monday through Friday, 6am – 5pm PST. Hours may vary during holidays.
  • Stay updated on new arrivals, get style inspiration and first access to promotions by signing up to receive text messages from Johnny Was.
  • Have a question? Visit our FAQ for answers to our most frequently asked questions. If you can't find what you're looking for, our Customer Service team is standing by to help
  • We’d love to hear from you! Complete a Contact Us Form to share your feedback with us.

NEED HELP?

We’re here to help if you have any questions or need any assistance.

info@johnnywas.com

866-942-8806

Mon - Fri 6AM - 5PM PST
Hours may vary on Holidays

shipping icon SHIPPING INFORMATION

Orders placed during our Final Edit Sale may experience processing delays. Once your order ships, a confirmation with tracking will be emailed to you. Orders are processed and shipped on business days only, excluding, U.S. and company observed holidays.

Expedited orders placed after 9am PST may not ship until the following business day and may not include Weekend Delivery. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

To get an estimate on when your order will arrive, please visit our Shipping Page.


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