FAQs
Find answers to the most frequently asked questions.
Shopping
WHERE CAN I PURCHASE CALME?
Enjoy shopping select Calme products directly from Johnny Was. Our collection that is made to move with you can be found here.
DOES CALME OFFER PRICE ADJUSTMENTS?
Orders purchased at full price on www.calme.com may receive a price adjustment within 14 days of order placement. In the event you were unable to input your code at checkout, please contact our Calme Support Team at (866) 641-0377 with the promo code to request a price adjustment.
SUBSCRIPTIONS
HOW CAN I REQUEST A CALME CATALOG?
Stay up to date on all things Calme by signing up for our Johnny Was Newsletter. New to Johnny Was? Create an account here and be the first to know of new product launches, and promotions.
HOW DO I GET REMOVED FROM THE CATALOG LIST?
Please contact Calme Support by email at info@johnnywas.com or call (866) 942-8806 to be removed from our catalog mailing list.
Note - in some instances, it may take two to three distribution cycles for customer information to be purged from our mailing list. Rest assured that our marketing team will be made aware of your request to be removed and is working to ensure future deliveries are canceled at the earliest opportunity.
ORDER STATUS
HOW LONG DOES IT TAKE TO RECEIVE MY CALME ORDER?
Domestic orders can arrive up to 7 business days from order placement unless your purchased item is a preordered item. In-stock orders placed with expedited shipping may arrive up to 3 business days from order placement. International orders can arrive up to 10 business days from order placement pending customs office approval and release. For more information on order status, please contact our Calme Support Team at (866) 641-0377
MY ADDRESS WAS SUBMITTED INCORRECTLY, CAN YOU CHANGE IT?
As soon as your order is placed, our fulfillment locations will accept the order and begin processing to get your order to you as soon as possible. If an item has already been processed for shipping, we are unable to update or change the address. It is recommended to contact the carrier to request your package be returned to the sender or rerouted to an alternate address.
MY ORDER ARRIVED DAMAGED, DEFECTIVE, OR INCORRECT, WHAT DO I DO?
We aim to ensure every order is delivered meeting our quality standards. If your order is received with any issues including damaged or incorrect items, please report your concerns to Calme Support immediately. To expedite the resolution, please email support@calme.com and include the following:
Detailed summary of your order's issue
If damaged or defective, please include 1 to 2 images
Please note that all defective items are subject to inspection upon receipt to our warehouse.
RETURNS
HOW CAN I RETURN MY CALME ORDER?
Calme merchandise purchased at our Calme Flagship Store or on Calme.com may be returned within 30 days of receipt. All merchandise purchased at 50% off or more is considered final sale and cannot be returned or exchanged.
Complete your return request with Calme Support by email at support@calme.com or by phone at (866) 641-0377. Please allow 48 hours from the requested date to receive your label. Pre-paid return labels must be used within 7 days of issuance.
Calme Merchandise purchased from Johnny Was is subject to the return policy of the originating retailer and must be returned to Johnny Was. For more information, visit www.johnnywas.com.
CAN I EXCHANGE MY ORDER?
We do not have a full-service exchange option currently. We apologize for any inconvenience this may cause. If your order is not the best fit, please contact our Calme Support Team at (866) 641-0377 to submit a return request.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Please allow up to 10 business days from your return ship date to receive your refund to your original payment method. Shipping and handling fees are non-refundable. You will be notified via email once the refund has been processed.
