FAQs

Find answers to the most frequently asked questions.

ORDERING & PAYMENTS

How do I order online?

  1. Shop by browsing through our website.

  2. Click on the relevant image to access the individual item's product page. You can then choose the quantity and color you want.

  3. Add merchandise to your shopping cart by clicking on the 'add to cart' near the desired item.

  4. Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove', 'delete' or 'update'.

  5. To continue shopping click on 'continue'. Please be aware that another customer can still purchase items in your shopping basket until you checkout.

  6. Proceed to checkout by clicking on 'checkout' and follow the instructions. Be sure to create an account or sign in to redeem your promo codes

Can I place order by phone?

Contact us at (866) 942-8806 Monday - Friday 6:00am - 5:00pm PST and our Customer Service Department will be more than happy to assist you with placing your order with us.

  • **Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card are authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order.

We will send you an e-mail confirmation receipt of your order.

Which payment methods are accepted?

We accept orders with all major credit/debit cards (Visa, Master Card, Discover, and American Express), PayPal, Afterpay, and Johnny Was Gift Cards. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency.

If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.

  • ** All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict or adjust them.

Where can I use my Johnny Was Gift Card?

Johnny Was currently accepts both e-gift cards and physical cards online or in any of our Johnny Was retail locations. Gift cards can only be redeemed in the currency in which they were originally purchased.

How do I apply my store credit to my order?

To access your Johnny Was store credit, please log into your account. On your account home page, on the left hand side you will see a list of options. Please click "Store Credit". This will take you to your store credit balance. Once you are ready to complete your order, proceed to checkout. Under the payment method, click on the store credit button. Your store credit will be applied to your order. Store credit never expires.

What currency is your site listed in?

Prices for all of our items are listed in USD, whether you are logging in from the US, Canada, Australia, or any other country.

Can I place an order without an account?

Yes, you can. You can place an order as a guest once you reach the checkout page. Keep in mind, registering will give you access to more information about your order as well as the ability to redeem promotional codes.

What do I do if I forgot my password?

If you forget your password, on the log in screen, click the link ‘Forgot Your Password’, and you will receive an email with a link to reset your password. You can also contact Customer Service department at (866) 942-8806 Monday - Friday 6:00am - 5:00pm PST and a representative will guide you through a password re-set.

SHIPPING

How soon do I have to order for holiday arrival?

To ensure you get your gifts on time, our partner carriers recommend ordering as early as 12/15/21 for Domestic ground shipping. For more information on our Holiday Shipping, please visit our Shipping Page here.

Does Johnny Was ship internationally?

Johnny Was proudly offers standard shipping worldwide for a flat shipping fee. Your order may be subject to additional import duties and taxes upon delivery to your destination country. Any fees assessed by the customs agency upon arrival will be the responsibility of the recipient. For more information on rates and delivery times, please click here.

Do you ship to a P.O. Boxes and Freight Forwarding addresses?

We do ship to PO Box and APO/FPO Box addresses. Overnight and expedited delivery is not available for these addresses.

Which shipping carriers do you use?

Johnny Was partners with multiple shipping carriers to ensure the most timely delivery. Once your order has shipped, you will receive an email providing your tracking number and carrier information. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

How long does it take to get an order?

"Domestic orders can arrive up to 7 business days from order placement unless expedited delivery was selected.

International orders can arrive up to 10 business days from order placement pending customs office approval and release.

Click here to visit our Shipping Page for more information. "

Can I pay for expedited shipping?

"We offer Overnight and Express shipping for all domestic orders (excluding those addressed to PO/APO addresses).

  • **Orders are shipped business days only, Monday through Friday. Johnny Was does not process or ship orders on Saturday, Sunday or company observed holidays. Pending the carrier policies, delivery for expedited shipping will also occur on business days only. "

Do you offer gift notes, gift wrapping or boxes?

Johnny Was recognizes the value of a personalized touch with every purchase and offer gifting options in our retail stores during the holiday season.

Looking for gift boxes, wrapping, or receipts? Please contact a Johnny Was retail location for further assistance. Our full list of Johnny Was stores can be found here!

Have a online order? We're sorry; we're not there yet, but we will be soon! At this time, we do not offer gift receipts, personalized note, gift wrapping for orders placed on our website.

ORDER STATUS

Can I cancel or change my order after it's placed?

Johnny Was is committed to processing every order as quickly as possible. Once an order has been placed we are unable to modify or cancel the order. We advise you to follow the return instructions included in your package once delivered. If the package will not reach you due to an incorrect shipping address, please contact the courier to request your package be returned to sender or rerouted to an alternate address.

My address was submitted incorrectly, can you change it?

As soon as your order is placed, our fulfillment locations have accepted the order and begun processing to get your order to you as soon as possible. If an item has already been processed for shipping, we are unable to update or change the address. It is recommended to contact the courier to request your package be returned to sender or rerouted to an alternate address.

How will I know when my order ships?

Once your item(s) has shipped, we will send you the tracking number to the email on the order. You may also find the information on your 'My Account' page if you placed your order while signed in.

  • **Sign up for text alerts via the tracking link included in your Shipping Notification

Why is my package delayed?

Shipping estimates are provided by the carrier and Johnny Was is not responsible for any unanticipated delays. We have been advised by all major carriers that some customers may experience delays due to increased volume and updates to staffing. While this might mean packages are taking a little longer than normal to arrive, they are still being delivered successfully. For additional details on the transit path, we recommend contacting the carrier directly.

What do I do if my tracking says "Delivered" but my package did not arrive?

Can’t find your package? We recommend alerting the shipping carrier for more information.

Many times, a missing delivery is often misplaced or redirected to a local access point for secure pickup. If you haven’t received any updates from the carrier within 48 hours of your delivery date, let us help make it right! Please reach out to our Customer Care team Mon-Fri 6am-5pm PST for additional support in the recovery of your order.

Where can I track my order status?

You can track your order three ways:

  1. You can track your order by logging into your customer account on our website. You can view your order history and track each individual order you have placed.

  2. You can also use your tracking number to visit www.fedex.com to get the most up-to-date information on your order. For international orders, please visit www.dhl.com to retrieve the most up-to-date information.

  3. You can contact our Customer Service department at (866) 942 - 8806 Monday - Friday 6:00am - 5:00pm PST who will be more than happy to provide you with details on your latest order.

PROMOTIONS & DISCOUNTS

Does Johnny Was offer any promotional codes?

We love our community of customers and want them - and you - to take full advantage of the shopping benefits we offer. Sign up for the Johnny Was Newsletter to be included in receiving 20% off your first purchase with us.

Once you are registered, we'll keep you up to date on the latest and greatest in sales, events, and promotions that we know our customers will enjoy! You can easily modify or suppress your subscription settings at any time from your 'My Account' profile.

How do I apply my promo code when ordering?

To redeem your promo code, be sure to be logged into your Johnny Was account. Once logged in, you can type the code into promo code box while on the 'Shopping Bag' page and hit apply. Your discount will be applied to your order. Proceed to checkout.

Does Johnny Was offer price adjustments?

Johnny Was gladly offers price adjustments within 14 days of your order being placed for items purchased at full-priced. Items purchased on sale or with a promotional discount, are not eligible for further price adjustments. Please note, promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.

For online or phone orders, please call 866-942-8806 or email us (link to email) to request a price adjustment.

For in-store purchases, please stop by your local Johnny Was retail location with your sales receipt.

Does Johnny Was price match?

We will gladly match the price of any item online to the listed price in any of our Johnny Was retail stores within 14 days of your order being placed.

We are unable to price match listed pricing at any of our outlet stores or third-party locations.

How can I sign up to receive a birthday code?

Let us celebrate you! Sign up for our Johnny Was Newsletter and share your birthday with us so we can send you something extra-special each year.

Manage your Preferences on our site and add your birthday here.

RETURNS

How long do I have to return my order?

We will gladly accept unworn, unwashed, unaltered or unused merchandise with tags intact purchased at full-price on johnnywas.com for return or exchange within 30 days of delivery. We do not accept returns for in-store purchases or 3rd party retailers. To see full policy, click here.

Can I exchange my order?

We currently do not have a full-service exchange option at this time. It is recommended to place a new order for your preferred item/size and return your original order for a full refund.

My order arrived damaged, defective, or incorrect, what do I do?

We aim to ensure every order is delivered meeting our quality standards. If your order is received with any issues including damages or incorrect items, please report your concerns to Customer Care immediately. To expedite the resolution, please email info@johnnywas.com and include the following:

  • Detailed summary of your order's issue

  • If damaged or defective, please include 1 to 2 images

  • DPlease note that all defective items are subject to inspection upon receipt to our warehouse.

How do I return a gifted purchase?

"Gift returns are ONLY eligible to those with an applicable order number and may be returned to the gift recipient for online store credit. Should you wish for the order to be refunded back the purchaser, please let us know.

To proceed with processing a gift return request, please contact Customer Care and provide any of the following:

  • Order number OR First and Last Name of Purchaser OR Email address of Purchaser
  • Item SKU, Color and Size you wish to return
  • Your email address

How do I return a gifted purchase?

"Gift returns are ONLY eligible to those with an applicable order number and may be returned to the gift recipient for online store credit. Should you wish for the order to be refunded back the purchaser, please let us know.

To proceed with processing a gift return request, please contact Customer Care and provide any of the following:

  • Order number OR First and Last Name of Purchaser OR Email address of Purchaser
  • Item SKU, Color and Size you wish to return
  • Your email address

What items are final sale, can they be returned?

All items sold at a discount of 50% or greater are considered “final sale”. Final sale items are not eligible for refunds, exchanges or store credit. You will see the “final sale” banner next to your item in the shopping bag, through the checkout process and on your order confirmation.

Can I return an in-store purchase by mail?

"Purchases made in-store may be returned to any of our Johnny Was Retail Locations. (excludes Johnny Was Outlets) Please note that for in-store returns, the original form of payment will be required.

Looking for your closest Johnny Was? Locate a store near you to confirm business hours or connect with an associate for a personalized shopping experience."

SUBSCRIPTIONS

How do I request a Johnny Was Catalog?

To request a Johnny Was catalog, simply fill out and submit the catalog request form.

How do I get removed from the catalog list?

In order to be removed from the Johnny Was catalog mailing list, please fill out and submit the catalog removal form.

  • *In some instances, it may take two to three distribution cycles for customer information to be purged from our mailing list. Rest assured that our marketing team is aware of your request to be removed and is working to ensure future deliveries are canceled at the earliest opportunity.

How do I Sign up for SMS?

Don’t miss a thing by signing up for text notifications. Visit our Subscriptions Page and select Text to register your mobile number.

How do I manage my email preferences?

Looking to update your email preferences?

To manage your preferences:

  • Go to www.johnnywas.com
  • Sign in through our Customer Login page
  • In the My Account profile, go to Newsletter Subscriptions
  • Select "General Subscription"

JOHNNY WAS RETAIL & PICKUP

Where can I find my closest Johnny Was Retail Store?

PLACE HOLDER

Do you have Johnny Was Stores Internationally?

Johnny Was currently has more than 50 retail stores located in the United States. While we have not yet expanded with physical locations internationally, we invite you to visit our numerous retail partners around the world.

Can I place an order online to pick up in-store?

If your item shows availability in one of our Johnny Was Retail Locations, merely select “Pick Up In-Store" with your preferred location during checkout. Once your order is ready for pick up, you will receive an email status update. Orders cannot be split by shipped and pick up items. All items on the order must be available for pick up or all items will be shipped.

When will my buy online, pick up in-store order be ready for pickup?

While items are typically ready for pickup within 24hrs hours of ordering, please allow up to 2 business days to receive your pickup notification.

  • **If your order is not picked up within 7 days, your order will be cancelled, and any pending authorizations associated with the order will be dropped. In the event an extension is needed, please contact the pickup store to avoid cancellation.

Can someone else pickup my buy online, pick up in-store order?

Unfortunately, only the person who placed the order may pick it up at this time. If you have any concerns, contact your pickup store.