How Do I Order?

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order 

Online Ordering::

1. Shop by browsing through our website. 

2. Click on the relevant image to access the individual item's product page. You can then choose the quantity and color you want.

3. Add merchandise to your shopping cart by clicking on the 'add to cart' near the desired item. 

4. Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove' 'delete' or 'update'. 

5. To continue shopping click on 'continue'. Please be aware that items in your shopping basket can still be purchased by another customer. 

6. Proceed to checkout by clicking on 'checkout' and follow the instructions. 

Can I order over the phone?

Not at this time, but please contact one of our Johnny Was stores for assistance.

What payment options do you offer?

We accept credit card and debit card payments. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard, Discover and  American Express.

How do I know my order has gone through?

We will send you an e-mail confirmation receipt of your order. The contract between us (Johnny Was) and you (the customer) becomes binding when we send you an invoice (with your goods).

Do any tax charges apply?

All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax.

Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

What delivery options do you offer?

Stock permitting, the vast majority of orders will be dispatched within 72 hours to arrive with US customers within 5 working days of shipment, unless the customer opts to pay extra for 2-Day or Overnight shipping.

If the item is temporarily out of stock, we will inform you as soon as this becomes apparent and refund any monies taken. It will take around 3 working days for monies to appear in your account.

If you are unhappy with the revised delivery date of your purchases and would like to cancel your order, please contact us and we will refund all money paid in relation to the contract including the postage and packaging costs.

All delivery dates that we give are only for your general guidance. We will not be held liable if you receive late delivery of your order.

Current delivery options:

Shipping Methods – Other Countries

Shipping to other countries is handled by UPS. No P.O. Boxes please. Shipping fees for our overseas deliveries are a flat fee of $50 and will include relevant customs forms. Fees to Canada will be the same as listed above for Hawaii, Alaska and Puerto Rico.

What happens if my package hasn't arrived?

We will deliver the goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details as we will not be liable if the address that you have given is incorrect. If you have ordered something and it has not arrived within 5 business days of placing your order, please contact us.

What is your exchange and returns policy?

Please see the information on our Delivery & Returns page. 

What happens if I order a product that is out of stock?

When you order we make sure that the item is in stock, if however we receive several orders at once and the item then becomes out of stock we will contact you to explain your options.

If you need to contact us:

If you have any questions about our products and service, please contact our customer care team by visiting the Contact Page.